First Line Management

Overview

As soon as you step into a managerial role you take on the responsibility of motivating and supporting your team and bringing the best out of each member. Overall team dynamics can be reflective of their manager and so it is vital for an organisation to make sure that their management have the essential skills to optimise their team's performance.


Who is it for?

This course is ideal for anyone in, or looking to get into a managerial role, who has not received any formal training. It is ideal for supervisors, team leaders, or anyone looking to progress into a more senior position.


Benefits


For you as an individual

This course will give you the confidence and ability to make the transition from a team member to team leader or manager. If you are already a manager it will build upon your existing skills to achieve more from yourself and your team. Increasing individual and team performance, improving staff engagement and working towards building a high performance team are just some of the areas that are covered on this detailed and practical course.


For an employer

It is important to ensure that everyone within your organisation with any managerial responsibilities has been given the tools and techniques to do their job effectively. This course will provide your staff with actionable tools, techniques and feedback to apply back into the workplace.


What will I learn?

By the end of the course, participants will be able to:

  • Explain the role and responsibilities of a manager in today's business environment
  • Communicate effectively using a range of methods and skills
  • Develop a strategy in order to make effective use of their time
  • Delegate effectively while fulfilling developmental needs of the individual and team
  • Use differing management styles appropriate to the individual and situation
  • Recognise the actions needed to create, develop and maintain an effective team


  • Course Syllabus:


    Module One - Role Assessment and Personal Development Planning

  • Understanding roles and responsibilities
  • Outline the framework of management
  • Taking the step into management ("the big picture")
  • Identifying personal development needs and planning for you and the team


  • Module Two - Effective Communication Skills

  • Communicating to be effective - how and what to communicate
  • Designing effective questioning techniques and listening actively
  • Non-verbal communication
  • Dealing with, and responding to, differing communication styles


  • Module Three - Managing Yourself

  • Use of planning tools and techniques
  • The map is not the territory
  • Learn how to delegate effectively


  • Module Four - Managing your Team

  • Understanding different management styles and how to use them
  • Recognising performance management/reward and recognition
  • Setting expectations and clearly defining roles and responsibilities
  • Creating a performance cycle and team development
  • Motivating your team and individuals through personal and professional development
  • Learning the management actions required to maintain team effectiveness
  • Team dynamics
  • Looking at individual behaviour within teams


  • Combining the needs of the organisation, the team and the individual can be challenging for new and established managers. This course will show you in practical terms, and by using practical tools, how you can create a simple but effective set of working tools to enhance all of these and more.

    One of the main drivers recognised by many business analysts that encourages higher performance and retains the organisations intellectual capital is development of its people. Not only will you, the manager, develop new skills and be given new tools, but your team members / direct reports will also have a manager that can guide them through development plans to help cross-skill and maintain staff morale whilst increasing their professional knowledge, skills and behaviours.

    We at the Business Learning Foundation have specifically designed new models for this course that will help make what some believe is a complex undertaking (performance management; organisational strategy and operational alignment) into a simple, clear and concise set of steps. Once shown "the big picture", we help you break it down from a managers perspective.

    We look forward to helping you look forward to enhancing your managerial knowledge and skills.

    Scheduled Courses:

    All prices below include lunch, refreshments and course materials.

    29-30 June 2017
    Location: Reading
    Price: £595.00 + vat
    Availability: Yes
    Book Online for a 10% Discount

    17-18 August 2017
    Location: Nottingham
    Price: £595.00 + vat
    Availability: Yes
    Book Online for a 10% Discount

    14-15 September 2017
    Location: Reading
    Price: £595.00 + vat
    Availability: Yes
    Book Online for a 10% Discount

    12-13 October 2017
    Location: London (Dartford)
    Price: £595.00 + vat
    Availability: Yes
    Book Online for a 10% Discount

    16-17 October 2017
    Location: Manchester
    Price: £595.00 + vat
    Availability: Yes
    Book Online for a 10% Discount

    20-21 November 2017
    Location: Nottingham
    Price: £595.00 + vat
    Availability: Yes
    Book Online for a 10% Discount

    07-08 December 2017
    Location: Reading
    Price: £595.00 + vat
    Availability: Yes
    Book Online for a 10% Discount