This Useful Guide provides you with tips and advice on how you can deal with and resolve conflict in both domestic and business environments. It helps you to recognise the different aspects of conflict and how you can be better prepared to manage them successfully.
What the Useful Guide includes:
Examples of conflict situations together with tips on how to identify the danger signs
Exercises to work through to help relate the advice to your own real life examples
Ways to recognise when your own behaviour may get in the way of resolving the situation
A toolkit in MS Word so you are able to capture your thoughts and ideas for referral as you work through the Useful Guide
Upon completion you will be able to:
Recognise the different patterns of behaviour you may encounter during a conflict situation
Recognise the danger signs and take the appropriate action
Understand the important difference between being assertive and being aggressive
Know when to step in to "defuse" a situation
Be aware of the strategies you can adopt to optimise your chances of bringing the situation under control
About the Author
Berry Winter has over 25 years experience working in management, training and coaching. She is also the author of...
A Useful Guide to Create a New You
A Useful Guide to De-Stress You
and co-author of...
A Useful Guide to Dealing with Difficult Behaviour
Price: £9.95 + vat
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