A Useful Guide to Problem Solving

Author: Bob Broomfield
ISBN: 978-1-906460-05-1

Overview

If you want to actually solve a problem, rather than just put a piece of sticking plaster over it, you need to be thorough, follow a process and have management support.

Whether your need is to improve efficiency, reduce your cost model, or increase the satisfaction of your customers in the service you provide, this Useful Guide will help you work your way through fixing your problem with a practical, step by step approach. It is also suitable if you are responsible for fixing problems permanently.


What the Useful Guide includes:


  • Defining the Problem
  • Defining why you should fix it
  • Finding the Root Causes
  • Building the Solution
  • Making Improvements Happen
  • The Final Fix
  • access to the downloadable toolkit with the appropriate templates for you to use in your problem solving process
  • case studies which illustrate each of the steps.

  • Each of the 6 steps has 4 stages which gives you 24 stages to work through to ensure your problem is completely fixed.


    Upon completion you will be able to:

  • tackle your problems in a logical and thorough manner
  • solve your problems with relevant and long lasting solutions.

  • About the Author

    Since 2002 Bob Broomfield has been managing business improvement programmes specialising in customer satisfaction and achieving behavioural change.

    He is the also the author of...

  • Problem Solving Essentials
  • Purchase Options:

    Digital Download

    A Useful Guide to Problem Solving

    Price: £9.95 + vat

    Unlike print books, digital books are subject to VAT.



    Library Subscription:

    All Useful Guides are also available via an annual unlimited user licence in the form of a Useful Guide Library subscription. This allows you to make the Useful Guides available to all of your employees as part of their training and development resources.

    There are currently over 75 Useful Guides available to choose from, covering a variety of different topics and issues including personal development, management and leadership skills, communication, health & well-being and productivity to name just a few.

    Your unique Useful Guide Library will be a dedicated portal accessed by secure username and password login, and a download tracker for monitoring the number of Guides downloaded since the start of your subscription. Library and download tracker setup is included in the cost of the subscription.

    Annual subscription prices are currently:

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