A Useful Guide to Problem SolvingAuthor: Bob Broomfield
If you want to actually solve a problem, rather than just put a piece of sticking plaster over it, you need to be thorough, follow a process and have management support.
Whether your need is to improve efficiency, reduce your cost model, or increase the satisfaction of your customers in the service you provide, this Useful Guide will help you work your way through fixing your problem with a practical, step by step approach. It is also suitable if you are responsible for fixing problems permanently.
What the Useful Guide includes:
Each of the 6 steps has 4 stages which gives you 24 stages to work through to ensure your problem is completely fixed.
Upon completion you will be able to:
About the Author
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