A Useful Guide to Listening

Author: Bob Shiers
ISBN: 978-1-909025-13-4


Voice communication is something nearly all those able to use it take for granted and yet it sometimes goes wrong. Misunderstandings can damage relationships and cost money. Many of us put a lot more thought and effort into talking than listening but the two processes are equally important.

Effective communication and listening is crucially important for businesses as well as in personal conversations and relationships. Managers in particular need to understand how important communication is to providing clear instructions and feedback to employees, which is why communication is such a critical element of many management training courses which aim to develop the skills of those in a managerial or supervisory position.

This Useful Guide is about the role of listening within communication and how to do it better.

What the Useful Guide includes:

  • The importance of listening as part of the communication process.
  • How to improve your listening.
  • How good listening saves you time.
  • How good listening helps to get the job done, really well, every time.
  • The motivational power of listening

  • Upon completion you will be able to:

  • Understand the importance of good listening.
  • Be a better listener.

  • About the Author

    Bob Shiers has had 15 years experience in the food industry culminating in managing what was then the largest food processing plant in Europe. He maintained good relations with 850 people and excellent returns for the shareholders.

    Following this success he spent 14 years with the Industrial Society helping to promote best practice in leadership and management. Since then he has worked as a freelance trainer and believes that treating people correctly is essential to the success of any enterprise.

    Training Links on External Sites

  • IOSH Managing Safely
  • Constructive Feedback Article on Business Coaching Foundation Site
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    A Useful Guide to Listening

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