A Useful Guide to Dealing with Difficult Behaviour

Authors: Berry Winter, Debbie Moore and Steve Amos
ISBN: 978-1-906460-32-7


Do you manage anyone you wish you didn't? Do you have any colleagues you find difficult to work with? Do you know how to deal with them?

A Useful Guide to Dealing with Difficult Behaviour gives you powerful strategies for dealing with 7 difficult types of behaviour that you are likely to meet in the workplace, particularly if you are in a managerial role.

Work through the exercises in the Useful Guide and you'll not only know how to deal with difficult behaviour but you'll also feel much more confident about tackling those difficult issues.

What the Useful Guide includes:

  • access to a downloadable toolkit which includes all the exercises in the Useful Guide so you can complete the exercises on your computer
  • preparing yourself to deal with difficult behaviour
  • managing your own behaviour
  • the Functional Fluency model
  • the 7 behavioural types
  • how to deal with the 7 behavioural types

  • Upon completion you will be able to:

  • understand the 7 behavioural types
  • work with the Functional Fluency model
  • effectively deal with difficult behaviour both in the workplace and at home
  • feel confident dealing with difficult issues

  • Feedback:

  • '5/5 - It is very clearly worded and strong examples.'

  • N.B.

    Those interested in changing behaviour with regards to health and safety may find the ConstructionSkills Achieving Behavioural Change course of interest.

    About the Authors

    Berry Winter has over 25 years experience working in management, training and coaching. Berry is also the author of...

  • A Useful Guide to Create A New You
  • A Useful Guide to De-Stress You
  • A Useful Guide to Resolving Conflict

  • Debbie Moore is an experienced development professional and qualified coach working with organisations and individuals.

    Steve Amos is a freelance writer and training consultant. Steve is also the author of...

  • A Useful Guide to Interviewing
  • Interviewing Essentials

  • ...and is co-author of...

  • A Useful Guide to Managing Manual Handling
  • A Useful Guide to Risk Assessment
  • Purchase Options:

    Digital Download

    A Useful Guide to Dealing with Difficult Behaviour

    Price: £4.95 + vat

    Unlike print books, digital books are subject to VAT.

    Library Subscription:

    All Useful Guides are also available via an annual unlimited user licence in the form of a Useful Guide Library subscription. This allows you to make the Useful Guides available to all of your employees as part of their training and development resources.

    There are currently over 75 Useful Guides available to choose from, covering a variety of different topics and issues including personal development, management and leadership skills, communication, health & well-being and productivity to name just a few.

    Your unique Useful Guide Library will be a dedicated portal accessed by secure username and password login, and a download tracker for monitoring the number of Guides downloaded since the start of your subscription. Library and download tracker setup is included in the cost of the subscription.

    Annual subscription prices are currently:

  • Bronze: £995 + vat (10 Guides)

  • Silver: £1,595 + vat (25 Guides)

  • Gold: £1,995 + vat (40 Guides)

  • Platinum: £2,995 + vat (all Guides plus new releases)

  • Please contact us if you would like more information regarding a Useful Guide Library.