A Useful Guide to Communicating Effectively

Author: Charlotte Mannion
ISBN: 978-1-909025-01-1


Effective communication within any organisation is vital, and yet it is often assumed to be common sense. Many pitfalls lie in wait for the unwary and it is not surprising that some messages can easily be misinterpreted. Greater awareness of the issues and practicing the necessary skills can transform the way people get on with one another within the workplace, both internally and externally.

This Useful Guide shows you how to communicate effectively with one another, both in the various written forms as well as verbally (face-to-face and remotely).

What the Useful Guide includes:

  • The communication process and interpersonal skills
  • Assertive communication
  • Communicating on the telephone
  • Image and body language
  • Communicating in writing
  • Communicating within groups
  • Giving and receiving feedback
  • Speaking to an audience

  • Upon completion you will be better able to:

  • Appreciate how your message is being received
  • Select the most appropriate approach within different communication scenarios
  • Write in a clear and unambiguous business style
  • Put your point of view, without causing offence
  • Speak with confidence

  • About the Author

    Charlotte Mannion is the founder and a director of Quicklearn, a communications consultancy based in Wiltshire. Charlotte works as a coach and facilitator, helping people to communicate more effectively in both their written and verbal communications.

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    A Useful Guide to Communicating Effectively

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