A Useful Guide to Assertiveness

Author: Bryan Edwards
ISBN: 978-1-906460-11-2


Situations occur every day when you need to be assertive to ensure that you get the outcome you require, particularly those in management or in an executive capacity. Your body language, your tone of voice, the words you use will all help to determine the outcome. Often we are not as assertive as we need to be because we...

  • are afraid of rejection
  • believe we might spoil a good relationship
  • don't like the feelings we have.

  • This Useful Guide is suitable for you if you would like to develop your assertiveness in both personal and business situations, and can be combined with business coaching and interpersonal skills training to really develop you as a person. Those in a managerial role may also use this Useful Guide in addition to effective management training courses.

    Upon completion you will be able to:

  • Be assertive even when you are feeling nervous
  • Deal with confrontation even when you are feeling nervous
  • Give supportive and corrective feedback to help strengthen your relationships
  • Use appropriate body language so people can see you mean what you say
  • Effectively influence the people you work with so that you are more likely to get the outcomes you require

  • What the Useful Guide includes:

  • Application of a range of basic assertiveness techniques in work and home situations so that you are more likely to get the outcomes you want
  • The 3 steps to assertive behaviour so that you can develop your assertiveness
  • Giving effective feedback to colleagues so that you can improve your working relationships
  • The MS Word toolkit which you can download so that you can do the exercises on your own computer
  • Access to an online assertiveness questionnaire so you can find out how assertive you think you are
  • Access to an online assertiveness questionnaire so that you find out how assertive other people think you are
  • Access the pansophix online learning support centre so that you can use the tips and tools to become more effective

  • About the Author

    Bryan Edwards, a graduate of the Chartered Institute of Personnel and Development (CIPD), is an experienced recruitment interviewer with over 20 years experience in the commercial market.

    He is the also the author of:

  • A Useful Guide to Customer Service
  • A Useful Guide to Interview Success
  • Interview Success Essentials
  • A Useful Guide to Time Management
  • Purchase Options:

    Digital Download

    A Useful Guide to Assertiveness

    Price: £9.95 + vat

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