ILM Level 3 Award in Leadership and Management
One of the main responsibilities of a manager is to make sure that employees are satisfied with their job and reaching their full potential. It is vital that a manager has the essential skills to fully support and lead their team to success. This 3 day programme brings together the key leadership skills that you will need to be an effective manager so that you can return to the workplace and deliver tangible results.
Who is it for?
This qualification is suitable for those in a management position who have not received any management training in the past or would like to formalise their abilities with a nationally recognised qualification. This programme is also ideal for those in a team leader or supervisory role who wishes to progress into the next tier of management.
For you as an individual
This nationally recognised qualification will provide you with valuable skills to effectively lead your team(s); raising your profile within the organisation and potentially creating new opportunities.
For an employer
This course/programme will develop effective and confident first line managers who create better working relationships and communication within their teams. This course will deliver a significant return on investment by ensuring that new skills are directly applied back into the workplace through work-based assignments.
What will I learn?
By the end of the course, participants will be able to:
Identify, investigate and analyse problems
Strategically reach decisions
Confidentially communicate and implement plans
Understand the difference between a manager and a leader
Analyse your own style and behaviours
Adopt the right leadership style for the team, individual or situation
Understand the impact of poor communication (verbal and non-verbal)
Consider communication styles and approaches to suit the audience
Demonstrate effective communication at all levels using a range of skills and techniques
Module One - Solving Problems and Making Decisions
What is a problem?
How to identify a problem, its nature, scope and impact
Identifying the root cause
Understanding how to interpret information to solve a problem
What is involved in making an informed decision?
Generate ideas/solutions- creative thinking techniques
How to evaluate your options
Finding the critical path
Having confidence to commit to a decision
Communicating the decision
Implementing the plan
Module Two - Understanding Leadership
What is leadership?
Recognise the differences and similarities between leadership and management
Qualities and skills of a leader
Action Centered Leadership - Team, Task, Individual - John Adair
Varying leadership styles
Evaluating a range of leadership models and their significance for:
Reflect on your own leadership styles and behaviours
Create an action plan to enhance your performance
Module Three - Understanding the communication process in the workplace
Identify what is effective communication
Understand the importance of effective communication at work
Recognise the different ways we communicate
Recognise possible barriers to communication and how to overcome them
Johari's window - communication flows
How others will perceive and interpret the information you have provided
Developing questioning skills
Understanding the significance of non-verbal communication and body language
Developing sensory acuity and how to use it effectively in the workplace