ILM Level 3 Award in Leadership and Management


One of the main responsibilities of a manager is to make sure that employees are satisfied with their job and reaching their full potential. It is vital that a manager has the essential skills to fully support and lead their team to success. This 3 day programme brings together the key leadership skills that you will need to be an effective manager so that you can return to the workplace and deliver tangible results.

Who is it for?

This qualification is suitable for those in a management position who have not received any management training in the past or would like to formalise their abilities with a nationally recognised qualification. This programme is also ideal for those in a team leader or supervisory role who wishes to progress into the next tier of management.


For you as an individual

This nationally recognised qualification will provide you with valuable skills to effectively lead your team(s); raising your profile within the organisation and potentially creating new opportunities.

For an employer

This course/programme will develop effective and confident first line managers who create better working relationships and communication within their teams. This course will deliver a significant return on investment by ensuring that new skills are directly applied back into the workplace through work-based assignments.

What will I learn?

By the end of the course, participants will be able to:

  • Identify, investigate and analyse problems
  • Strategically reach decisions
  • Confidentially communicate and implement plans
  • Understand the difference between a manager and a leader
  • Analyse your own style and behaviours
  • Adopt the right leadership style for the team, individual or situation
  • Understand the impact of poor communication (verbal and non-verbal)
  • Consider communication styles and approaches to suit the audience
  • Demonstrate effective communication at all levels using a range of skills and techniques

  • Course Syllabus:

    Module One - Solving Problems and Making Decisions

  • What is a problem?
  • How to identify a problem, its nature, scope and impact
  • Identifying the root cause
  • Understanding how to interpret information to solve a problem
  • What is involved in making an informed decision?
  • Generate ideas/solutions- creative thinking techniques
  • How to evaluate your options
  • Finding the critical path
  • Having confidence to commit to a decision
  • Planning approach
  • Communicating the decision
  • Implementing the plan

  • Module Two - Understanding Leadership

  • What is leadership?
  • Recognise the differences and similarities between leadership and management
  • Qualities and skills of a leader
  • Action Centered Leadership - Team, Task, Individual - John Adair
  • Varying leadership styles
  • Evaluating a range of leadership models and their significance for:

  • Reflect on your own leadership styles and behaviours
  • Create an action plan to enhance your performance

  • Module Three - Understanding the communication process in the workplace

  • Identify what is effective communication
  • Understand the importance of effective communication at work
  • Recognise the different ways we communicate
  • Recognise possible barriers to communication and how to overcome them
  • Johari's window - communication flows
  • How others will perceive and interpret the information you have provided
  • Active listening
  • Developing questioning skills
  • Understanding the significance of non-verbal communication and body language
  • Developing sensory acuity and how to use it effectively in the workplace
  • Scheduled Courses:

    All prices below include lunch, refreshments and course materials.

    17-19 July 2017
    Location: Manchester (Airport)
    Price: £895.00 + vat
    Availability: Yes
    Book Online for a 10% Discount

    14-16 August 2017
    Location: Nottingham
    Price: £895.00 + vat
    Availability: Yes
    Book Online for a 10% Discount

    11-13 September 2017
    Location: Reading
    Price: £895.00 + vat
    Availability: Yes
    Book Online for a 10% Discount

    18-20 October 2017
    Location: Manchester (Airport)
    Price: £895.00 + vat
    Availability: Yes
    Book Online for a 10% Discount

    13-15 November 2017
    Location: Nottingham
    Price: £895.00 + vat
    Availability: Yes
    Book Online for a 10% Discount